FREQUENTLY ASKED QUESTIONS

Creating an account on the TEKLYNX eCommerce Storefront allows you to:

- View your order history
- Save and send quotes
- Easily renew licenses and maintenance agreements

Creating an account is required to ensure our customers have access to their order history and license details.

First, you can attempt to create an account. If you already have an account, you will see the error message, "An account already exists for this email address."

Next, visit the login page and attempt to log in. If you do not have an account, the error will state, "No customer account found for this email address." In this case, you can create a new account.

If the error states, "Password is incorrect," you have provided an incorrect password. Try again, or visit the forgot password page.

If the error states, "This account exists but is not active," check your email inbox for an email with the subject, "Account activation on TEKLYNX eCommerce Storefront" and click the confirmation link. If you did not receive this email, first check your Spam/Junk folder, and then contact TEKLYNX for assistance.

Visit the create account page and fill out the form.

In a few minutes, you should receive an account activation email with the subject, "Account activation on TEKLYNX eCommerce Storefront". Click the confirmation link to activate your account and automatically log in.

If you don't receive an account activation email, first check your Spam/Junk folder, and then contact TEKLYNX for assistance.

Please visit the forgot password page, enter your email address, and click the RECOVER button.

If you see an error stating, "Account either doesn't exist or is not active," you need to create or activate your account. If you did not receive the activation email, first check your Spam/Junk folder, and then contact TEKLYNX for assistance.

Please note that your software license password is not used to log in to the TEKLYNX eCommerce Storefront. Please contact our team if you need further assistance.

This typically occurs when you have created an account, but not activated it. 

Check your email inbox for an email with the subject, "Account activation on TEKLYNX eCommerce Storefront" and click the confirmation link. If you did not receive this email, first check your Spam/Junk folder, and then contact TEKLYNX for assistance. 

We accept Visa, Mastercard, American Express, and Discover payment cards. 

You can also choose to pay with a payment card or bank account via Link. Link securely saves and autofills your payment details. Visit link.com for more information.

The cost of the software depends on several factors including product selection, edition selection, license configuration, and user count.

Select your license configuration and get your price.

TEKLYNX has developed over 4,000 native label printer drivers to provide the best overall quality for your barcode labeling needs by programmatically ensuring our software speaks to the printer in that printer language, optimizing printer performance.

Click here to see and download TEKLYNX printer drivers.

TEKLYNX label design software can connect to Excel, Access, SQL, cloud-hosted databases such as Google Sheets and Excel Online, etc. TEKLYNX also offers universal integrations to connect to any existing on-premise or cloud-hosted business systems, including enterprise resource planning (ERP) systems, warehouse management systems (WMS), and more.

For Operating System compatibility and other specifications, please visit LABEL MATRIX, LABELVIEW, or CODESOFT product pages.

TEKLYNX has purpose-built product offerings that can grow with you, at your pace, based on your business needs and requirements for compliance, automation, and overall label design and print needs.

Contact TEKLYNX for a free consult with a labeling expert and learn how your labeling process can be improved with TEKLYNX.

A Software Maintenance Agreement (SMA) includes the value of free technical support during business hours, access to free version upgrades, and access to Basic and Advanced on-demand training webinars.  

All perpetual licenses sold on the TEKLYNX eCommerce Storefront require a minimum of a 1-year Software Maintenance Agreement (SMA). You have the choice of extending your SMA to 3- or 5-year duration.

A TEKLYNX subscription license offers you all of the same great benefits as part of the 1-, 3-, or 5-year license.

All TEKLYNX label design software licenses purchased on the TEKLYNX eCommerce Storefront will be delivered electronically via email as a link. This email with your license will include instructions on how to install.

If you require a USB key license or installation DVD, please contact TEKLYNX.

This TEKLYNX eCommerce Storefront is provided by TEKLYNX Americas and serves the TEKLYNX Americas sales region, including North America, Central America & Caribbean, South America, and Australia & New Zealand.

If you are looking to purchase your label design software for a region outside of the Americas business unit, please contact TEKLYNX in your region.

Yes, you can continue to work with a TEKLYNX reseller to acquire the TEKLYNX software products you need. Please contact your reseller directly with your inquiries.

No. This eCommerce site is intended for end users only and is not set up to adhere to any elements of our partner program. The products purchased within this storefront are not intended for resale. Contact TEKLYNX directly to fulfill any product needs for your customers.

At this time, TEKLYNX label design software products are only available for purchase in USD via the eCommerce Storefront.

Please check your Spam/Junk folder. It can take a few minutes for your license to be created and sent to you. If it has been more than 10 minutes since placing your order, please contact TEKLYNX for assistance.

Installation of TEKLYNX label design software can be completed in a few clicks. After you purchase, you will receive an email with a link to your license along with the steps on how to install. If you have already installed the trial version, then you do not need to reinstall after purchasing a license. You can call TEKLYNX Americas, Monday through Friday from 8:00 AM to 5:00 PM, U.S. Central Standard Time, for free priority technical support to help answer any questions you may have.

If you need help with designing your first label or recreating labels from a non-TEKLYNX label designer, TEKLYNX can help. Contact TEKLYNX to learn more.

If your existing labels were created using TEKLYNX label design software (version 8.6 or newer) in LABEL MATRIX, LABELVIEW, or CODESOFT, then your labels are forward-compatible and can be easily converted into the current version or higher edition of TEKLYNX label design software.

If your existing labels were created using a non-TEKLYNX label design software, leverage TEKLYNX Professional Services to help recreate your labels.

Yes. If your existing labels were created using a recent version of TEKLYNX label design software (version 8.6 or newer) in LABEL MATRIX, LABELVIEW, or CODESOFT, then your labels are forward-compatible and can be easily converted into the current version or higher edition of TEKLYNX label design software.

If you need help with designing your first label or recreating labels from a non-TEKLYNX label designer, TEKLYNX can help. Contact TEKLYNX to learn more.

TEKLYNX Americas provides award-winning customer support. We strive to answer every support phone call live, Monday through Friday from 8:00 AM to 5:00 PM, U.S. Central Standard Time. Subscription license holders and users with an active Software Maintenance Agreement are entitled to priority customer support. With each new release, the product support lifecycle changes. View the end of support dates for each version so you can stay ahead of the curve.

Please note, this eCommerce site is provided by TEKLYNX Americas and serves the TEKLYNX Americas sales region, including North America, Central America & Caribbean, South America, and Australia & New Zealand. Products purchased via this eCommerce site will be sold and supported by the TEKLYNX Americas business unit. Learn more about our support policies.

Users may also access the TEKLYNX Support Center for answers to frequently asked technical questions.

TEKLYNX offers a variety of resources to help you learn more about your labeling solution, including webinars, videos, eBooks, user guides, tutorials, and more.

TEKLYNX is also only a phone call away. If you need help navigating your software or have a question, you can contact TEKLYNX Monday through Friday from 8:00 AM to 5:00 PM, U.S. Central Standard Time. Subscription license holders and users with an active Software Maintenance Agreement are entitled to unlimited priority customer support.

Purchases on the TEKLYNX eCommerce Storefront are non-refundable and returns are not accepted.

If you are unsure what product is best for you, we highly recommend you contact TEKLYNX to speak to a representative or to leverage our free 30-day trial to try before you buy.

If you don't renew your subscription license before its expiration date, the license will stop working. You have up to 30 days after the expiration date in which you can purchase your subscription license renewal. The license duration will be extended from the original expiration date. If you renew after your expiration date, you must deactivate and reactivate your subscription license.

You are responsible for your renewal date. In your label design software, on the bottom right-hand corner, there is a countdown showing how many days remain on that license. You can also log in to your account, navigate to Licenses, and search for your serial number to find your license expiration date.

In the Licenses tool, you can easily view pricing for 1-, 3-, and 5-year renewal terms and add your renewal to your cart.

If you don't renew your SMA before the expiration date, there is a 30-day grace period in which you can renew your SMA. The renewal term will always begin on the day immediately following the original expiration date. You are responsible for your renewal date. After the 30-day grace period, the SMA will be closed and can no longer be renewed.

You can log in to your account, navigate to Licenses, and search for your serial number to find your SMA expiration date. In the Licenses tool, you can easily view pricing for 1-, 3-, and 5-year renewal terms and add your renewal to your cart.

Yes, there are cost savings for multi-year renewals. See pricing for comparisons.

To add more users to your TEKLYNX label design software license, please contact TEKLYNX.

Your labeling environment is growing! Make sure you are leveraging the most efficient software for your business. Explore automation with SENTINEL, security with LABEL ARCHIVE, and browser-based printing with TEKLYNX CENTRAL.

As long as you have not opted out of TEKLYNX communications you will receive an email when a new version is available. If you have opted out and would like to opt back in, please email [email protected] stating your consent to be resubscribed.

There will also be updated content on the TEKLYNX website about the current version, product lifecycle, and what's new in the latest version. If you are interested in upgrading your license to the latest version, you can log in to your account, navigate to Renewals, and search for your serial number to find out if your license is eligible for a version upgrade.

To upgrade your license to the latest version, log in to your account, navigate to Licenses, and search for your serial number to find out if your license is eligible for a version upgrade.

If your license is eligible for a version upgrade, you can upgrade it directly in the Licenses tool. Please note that version upgrades are final and cannot be reversed.

Yes, you can renew any TEKLYNX label design software license or maintenance agreement that you rightfully own or manage, regardless of whether you were the individual to purchase and/or register the initial license or agreement.

To renew the license, create or log in to your account, navigate to Licenses under My Account, and search for the serial number to view renewal options.

There are a few ways to find your License Serial Number:

- Refer to the email we sent you when you ordered your original TEKLYNX license
- Open your TEKLYNX barcode label software and go to Help > About
- Open the TEKLYNX License Manager for your product
 

To find your License Password:

- Refer to the email we sent you when you ordered your original TEKLYNX license
- If you no longer have the email from your original order, please call +1 414-837-4800

For additional assistance, please use the Live Chat widget in the bottom corner of the page to chat with a live representative or contact TEKLYNX in your region.

Creating an account on the TEKLYNX eCommerce Storefront allows you to:

- View your order history
- Save and send quotes
- Easily renew licenses and maintenance agreements

Creating an account is required to ensure our customers have access to their order history and license details.